Frequently Asked Questions
Everything you need to know about InboxPresent
Getting Started
How does InboxPresent work?
Simply choose a daily email gift, provide the recipient's details, and we'll deliver beautiful, curated content to their inbox every morning at 8am in their timezone for the duration you select.
How much do gifts cost?
Our gifts range from $9.99 to $19.99 depending on the type and duration. Each gift includes multiple weeks or months of daily content.
Can I preview the content before purchasing?
Yes! Each gift page includes sample content so you can see exactly what your recipient will receive.
Delivery & Timing
What time are emails delivered?
All emails are delivered at 8am in the recipient's local timezone. This timing works best for most people's morning routines.
Can I choose when the gift starts?
Absolutely! During checkout, you can select any future date for the first email to be delivered. Perfect for birthdays, holidays, or special occasions.
What if an email doesn't arrive?
Check the spam/junk folder first. If it's still missing, contact us and we can resend it or troubleshoot delivery issues.
Do emails arrive on weekends?
Yes! Daily gifts are delivered every single day, including weekends and holidays, for the full duration of the gift.
Managing Your Gifts
Can I track my gift's delivery?
Yes! After purchase, you'll receive a magic link that lets you check delivery status and see how many emails have been sent.
What if I entered the wrong email address?
Contact us immediately at hello@inboxpresent.com and we can update the recipient email address before the first delivery.
Can the recipient unsubscribe?
Yes, every email includes an easy unsubscribe link. Recipients can stop receiving emails at any time with one click.
Can I extend a gift after it ends?
Currently, each gift runs for its full duration. If you'd like to continue, you can purchase another gift of the same type.
Technical Questions
Do recipients need to download an app?
No! Everything works through regular email. No apps, no accounts, no downloads required.
Will the emails work on mobile devices?
Yes! Our emails are designed to look beautiful on phones, tablets, and computers.
Is my payment information secure?
Absolutely. We use Stripe for payment processing, which is the same secure system used by companies like Amazon and Google.
Refunds & Support
What's your refund policy?
We offer full refunds within 7 days of purchase if no emails have been delivered yet. After delivery starts, we can provide partial refunds for unused days.
How can I contact support?
Email us at hello@inboxpresent.com and we'll respond within 24 hours. We're here to help make your gift experience perfect!
What if the recipient doesn't like their gift?
While we can't control personal preferences, we're happy to help resolve any issues. Contact us and we'll work together to find a solution.
Still Have Questions?
We're here to help! Get in touch and we'll answer any questions you have.
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