Refund Policy
We want you to be completely satisfied with your InboxPresent gift
Our Commitment to You
We believe in the joy our gifts bring, but we also understand that sometimes things don't work out as expected. That's why we offer a fair and flexible refund policy designed to make things right.
Full Refund Eligibility
✅ 100% Refund Available
-
•Within 7 days of purchase - Request a refund within one week of your order
-
•Before first email delivery - No emails have been sent to the recipient yet
-
•Technical issues on our end - System problems preventing proper delivery
-
•Wrong email address - If we cannot correct the recipient email before delivery starts
Partial Refund Policy
📊 Pro-Rated Refunds
If your gift has already started delivering, we can offer partial refunds based on unused days:
Calculation Example:
- • 30-day gift at $15.99 = $0.53 per day
- • 10 emails delivered, 20 days remaining
- • Partial refund = 20 days × $0.53 = $10.60
✅ Eligible for Partial Refund:
- • Recipient requests to stop receiving emails
- • Delivery issues we cannot resolve
- • Change in recipient's circumstances
- • Gift giver's request with valid reason
When Refunds Are Not Available
❌ No Refund Situations
-
•Gift completed successfully - All emails were delivered as promised
-
•Personal preference - Recipient simply doesn't like the content type
-
•More than 30 days old - Requests made after the gift has ended
-
•Recipient unsubscribed - They chose to stop receiving emails
How to Request a Refund
Contact Our Support Team
Email us at hello@inboxpresent.com with "Refund Request" in the subject line.
Provide Order Information
Include your order number, purchase date, and reason for the refund request.
We'll Review Your Request
Our team will review your request within 24 hours and respond with next steps.
Refund Processing
Approved refunds are processed within 3-5 business days back to your original payment method.
Information We Need
To process your refund quickly, please include:
Required Information:
- • Order number or email address used for purchase
- • Date of purchase
- • Reason for refund request
- • Recipient email address
Helpful Additional Details:
- • How many emails were delivered
- • Any technical issues experienced
- • Screenshots of problems (if applicable)
- • Preferred resolution
Processing Times
Response Time
Within 24 hours
Decision Time
1-2 business days
Refund Processing
3-5 business days
Need a Refund?
We're here to help make things right. Contact us and we'll work together to find the best solution.
Request Refund Contact Support